The second-hand marketplace Shoppers Voice Displeasure About Sizing Updates
Vinted users have been reacting angrily after an update resulted in items being listed as the wrong size.
The second-hand shopping app has revised its measurement guidelines for female and kids' apparel failing to inform all shoppers about the modification.
Digital Channels Response
Numerous buyers and vendors are posting online claiming that product pages now present a different size category compared to what was initially listed as a result of the reclassification.
Vinted explained the revised method more closely matches other platforms.
The platform has recommended to review their products and update the measurements by hand when needed, causing user dissatisfaction.
Sizing System Updates
Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The updated approach includes a letter and a range like S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size was formerly size 12 but currently displays as UK 16-18.
Member Stories
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
A different member, located in Scotland, explained products she uploaded on Vinted with size 14 labels were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Manual Updates
Charlotte Lunn, based in Derby, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential after experiencing income reduction," she stated.
Marketplace Information
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change to the app has proved unpopular: last year, the service retracted a modification regarding delivery choices following member complaints.
